Almondsbury Inn & Lounge, Bristol Vacancies

Almondsbury Inn & Lounge has 57 fully refurbished bedrooms with lounge bar area and small meeting room. We have an opportunity for a Night Guest Service Assistant to join the team at the Almondsbury Inn & Lounge. The Night Guest Service Assistant will be responsible for ensuring a welcoming and safe stay for our guests.

The Role of Night Guest Service Assistant

The Night Guest Service Assistant will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete. Ensuring that the hotel is ready and in great shape for guests in the morning. The GSA will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management

Main duties will include:

• operating the hotel reception following agreed standards and procedures,
• taking hotel reservations,
• checking guests in and out,
• Food and Beverage Service, always following strict food hygiene procedures.
• Buffet breakfast preparation.
• Complete an End of Day Audit including cash handling.
• supporting other departments within the hotel to ensure high levels of service are maintained.

The ideal candidate will be outgoing, personable, and friendly, preferably with previous hotel front of house experience.

This role is working a rolling rota of 4 on 4 off, Nights 11pm – 7am, with some flexibility for holiday cover.

We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Benefits:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group)

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus