Almondsbury Inn & Lounge has 57 fully refurbished bedrooms with lounge bar area and small meeting room. We have an opportunity for a Night Guest Service Assistant to join the team at the Almondsbury Inn & Lounge. The Night Guest Service Assistant will be responsible for ensuring a welcoming and safe stay for our guests.
The Role of Night Guest Service Assistant
The Night Guest Service Assistant will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete. Ensuring that the hotel is ready and in great shape for guests in the morning. The GSA will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management
Main duties will include:
The ideal candidate will be outgoing, personable, and friendly, preferably with previous hotel front of house experience.
This role is working a rolling rota of 4 on 4 off, Nights 11pm – 7am, with some flexibility for holiday cover.
We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Benefits:
· Discounted accommodation (£30 per room per night) in other hotels within crest the group)
· 50% off Food & Beverage in other Hotels within the Crest group
· Uniform
· Meal on Duty
· Training in house
· Free parking on site
· Company events (BBQ / Christmas Party)
· Long service award
· Shining Star of the quarter – £250 incentive
· Refer a friend to work bonus
Job Type: Full-time
Pay: Up to £12.25 per hour
Benefits:
Work Location: In person
Reference ID: GSANIGHT/ALM
Almondsbury Inn & Lounge has 56 bedrooms with meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a Guest Service Assistant to join the team at Almondsbury Inn & Lounge as we expand the team. The Guest Service Assistant will be responsible for being both pro-active and reactive in ensuring that our guests have a warm welcome and great service during their stay.
The Role of Guest Service Assistant
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.
The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.
Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.
The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Provide excellent customer service and address guest inquiries and concerns
– Check guests in and out of the hotel, ensuring accuracy of information
– Assist guests with luggage, transportation, and other requests
– Handle guest complaints or issues promptly and effectively
– Maintain knowledge of hotel services, amenities, and local attractions
– Process payments and maintain accurate records
– Collaborate with other hotel staff to ensure a seamless guest experience
Skills:
– Strong hospitality skills with a genuine desire to provide exceptional guest service
– Bilingual or multilingual proficiency is a plus
– Excellent communication skills, both verbal and written
– Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
– Professional phone etiquette and customer service skills
– Familiarity with hotel operations and reservation systems is preferred
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.
Please note that this is not an exhaustive list of responsibilities or skills required for this position.
Benefits as a Guest Service Assistant
· Discounted accommodation (£30 per room per night) in other hotels within crest the group
· 50% off Food & Beverage in other Hotels within the Crest group
· Uniform
· Meal on Duty
· Training in house
· Free parking on site
· Company events (BBQ / Christmas Party)
· Long service award
· Shining Star of the quarter – £250 incentive
· Refer a friend to work bonus
Job Type: Part-time
Pay: Up to £11.44 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
Almondsbury Interchange Hotel, part of Crest Hotels, is located on the northern outskirts of Bristol in the village setting of Almondsbury.
Our 50 Bedroom, family run hotel offers comfortable accommodation, a relaxing lounge bar serving delicious food in the evenings, and flexible meeting and event space.
We are recruiting a Housekeeping Supervisor
The role is for 5 days per week and will require some weekend work so flexibility is essential.
In this role you will be responsible for cleaning hotel rooms to a high standard including beds, bathrooms, public areas and any other duties as required.
Deputising for the head housekeeping which will include checking rooms are up to standard before guests check in and allocating rooms to be cleaned by room attendants.
Housekeeping experience is essential
Apply Now and we will contact you as soon as possible!
Benefits:
Special Rates for accommodation (at other hotels within the group)
Food & Beverage Discount (at other hotels within the group)
Uniform
Training in house
Crest Hotels Group – our mission statement is simple “To be the market leader in everything we do”
Job Type: Permanent
Pay: £12.50 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person