Avisford Park Hotel, West Sussex Vacancies

Job Opportunity Assistant Room Division Manager at Avisford Park Hotel

About Avisford Park Hotel

Nestled in the serene countryside, Avisford Park Hotel offers a luxurious retreat with 140 well-appointed bedrooms. Our hotel boasts versatile meeting and event spaces accommodating up to 220 delegates, making it an ideal venue for various events, from corporate conferences to intimate gatherings. We pride ourselves on delivering exceptional service, ensuring every guest leaves with a memorable experience.

Position: Assistant Room Division Manager

Location: Avisford Park Hotel

Job Type: Full-Time

Overview

We are excited to offer a unique opportunity for a dedicated and experienced Assistant Room Division Manager to join our dynamic team at Avisford Park Hotel. The successful candidate will play a pivotal role in ensuring a warm and professional welcome to all our guests, aligning with Crest Hotels’ mission to provide every guest with a memorable experience that leaves them with a smile.

Key Responsibilities

• Guest Services: Lead the Reception team to ensure a seamless check-in and check-out process, providing guests with a warm welcome and a fond farewell.
• Room Management: Oversee the day-to-day operations of the hotel’s room division, including housekeeping and front desk operations, to ensure the highest standards of cleanliness and guest satisfaction.
• Staff Supervision: Manage and train front desk and housekeeping staff, fostering a positive and productive work environment.
• Guest Experience: Address and resolve guest complaints and special requests in a timely and professional manner, ensuring guest satisfaction and loyalty.
• Operational Efficiency: Assist in managing room inventory, rates, and availability to maximize revenue and occupancy.
• Event Coordination: Collaborate with the events team to ensure smooth operation and coordination of events and conferences, providing support as needed.
• Quality Control: Implement and monitor quality assurance programs to maintain and improve service standards.
• Support Roles: Provide assistance to housekeeping and reception teams in the absence of their managers, ensuring continuous and smooth operation.
• Reporting: Report directly to the General Manager and the Rooms Division Manager, providing updates on operations, staff performance, and guest feedback.

Qualifications and Skills

• Proven experience in hotel management, specifically within room division operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations with grace and professionalism.
• Proficiency in hotel management software and MS Office Suite.
• A passion for hospitality and a commitment to delivering exceptional guest experiences.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and vibrant work environment.
• Staff discounts on hotel services and amenities.

How to Apply

If you are a motivated and enthusiastic individual with a passion for hospitality and a desire to contribute to a team that values excellence, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the Assistant Room Division Manager position at Avisford Park Hotel.

Benefits:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

Avisford Park Hotel has 140 bedrooms with meeting and event space for 220 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a Receptionist to join the team at Avisford Park Hotel. The Receptionist will ensure a warm welcome to all our guests. Crest Hotels mission is to give every guest a memorable experience and leave with a smile, the Receptionist is the beginning and end of our guest experience.

The Role of Receptionist

The Receptionist will be responsible for a warm welcome with an efficient check-in and check-out, providing information to our guests. As the heart of the hotel the Reception team communicate with other departments and ensure information is shared for a great guest experience. The reception team ensure phones are answered, queries addressed, and that personal information is processed as required and stored securely.

An eye for detail, motivated, organised, time management, problem solver are all attributes that the successful candidate requires. Ideally the successful candidate will have hotel and Rez Control experience. The role of Receptionist will report to the Reception Manager, the role is on a shift rota basis with 5 days from 7 to include evenings and weekends.

Benefits as a Receptionist

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

Responsibilities:
– Greet and welcome visitors in a professional and friendly manner
– Answer and direct phone calls, take messages, and provide information to callers
– Schedule appointments and maintain appointment calendars
– Perform administrative tasks such as filing, photocopying, and organizing documents
– Assist with data entry and maintaining databases
– Manage incoming and outgoing mail and packages
– Maintain a clean and organized reception area
– Provide general administrative support to staff as needed

Skills:
– Strong administrative and office skills
– Excellent typing skills with a high level of accuracy
– Strong organizational skills with the ability to multitask and prioritize tasks effectively
– Knowledge of clerical procedures and office management practices
– Professional phone etiquette and excellent verbal communication skills
– Attention to detail and ability to maintain confidentiality
– Ability to learn new computerized systems quickly

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.