Knowsley Inn & Lounge, Liverpool Vacancies

At Knowsley Inn and Lounge, we’re all about our guest

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? Check. They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?”

To assist with our growth we are looking for hands on Guest Services Assistant to lead our front of house team.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Provide excellent customer service and address guest inquiries and concerns
– Check guests in and out of the hotel, ensuring accuracy of information
– Assist guests with luggage, transportation, and other requests
– Handle guest complaints or issues promptly and effectively
– Maintain knowledge of hotel services, amenities, and local attractions
– Process payments and maintain accurate records
– Collaborate with other hotel staff to ensure a seamless guest experience

Skills:
– Strong hospitality skills with a genuine desire to provide exceptional guest service
– Bilingual or multilingual proficiency is a plus
– Excellent communication skills, both verbal and written
– Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
– Professional phone etiquette and customer service skills
– Familiarity with hotel operations and reservation systems is preferred

As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

Benefits as a Guest Service Assistant

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus